FAQ

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The technologies used for our online securities trading include Internet and JAVA. No special software is required. Customers only need internet browser such as Microsoft Office Internet Explorer 6.0, and to install Java VM . 

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We do not set any minimum transaction size as long as customers have sufficient stock position or cash flow in the account. Only the minimum number of shares trading has to be in accordance with the share market requirements (one board lot). Customers are levied 0.16% on the amount of each trading as commission fee. Other fees such as stamp duty and transaction duty will be charged according to the regulations. 

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CIS security website has applied SSL 128 bit(Secure Socket Layer) technology. Besides, our company is well equipped with Firewall Protection Technology so as to ensure stabilization and security of online trading services. 

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CIS online trading services do not restricted by any time and geographical constraints. Customers can make their investment decision anytime, anywhere. All you need is a computer which meets the system requirements. Aside from securities trading, information such as securities real time quotes, amount of shares balance and order records can all be shown. 

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Please see “Fee & Charges” for details. 

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Reduction of Minimum Spreads for Shares
(Spread Table Part A of the Second Schedule of the Rules of the Exchange) 

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Click Start -> All program -> Accessory -> Command Prompt

Type the following command:
Ping 202.153.111.144
If loss appear means the connection to the web trade system has problem.

Or type in:
telnet 202.153.111.144 18000
If black screen appear then the connection is ok.

Outgoing port 18000 and 18003 must be released for successful login of web trade. 

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For Window :

Start -> Control Panel -> Clock, Language, and Region -> Region and Language -> Format -> change the system format “Chinese (Traditional, Hong Kong S.A.R)” -> Administrative -> change the Language for non-Unicode programs “Chinese (Traditional, Hong Kong S.A.R)” -> Restart the PC

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Please Download the latest version of JAVA VM.

If you are still unable to view it after installation, you can try to download another browser to view it and
Re-login after installation.

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If you are using Window 7/10, please change the installation path to C:\Ayers instead of the default one and continue the installation. 

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Customer should call our customer service hotline at ( +852 3743 1088 ). We will reply to customers with satisfactory solutions. 

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You cannot. In fact, email is not a secure order placement medium. You should trade stocks via the online trading system. 

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To avoid duplication of order, you should contact our dealer at ( +852 3743 1088 ) to confirm the updated orders status. 

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Opening a securities trading account is free of charge. For other charges, please refer to “Fees & Charges” for details. 

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You can go to our office for opening a securities trading account. Of course, a more convenient way is to open the account on our website, please follow below steps, 

 *Simply click the “Apply”-> "Account"  button of the website navigation bar  

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After signing the relevant account opening forms and furnishing us all necessary supporting documents, we will send customers the online trading password by email within three working days. Upon receipt of the password, customers can immediately start using the account. 

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Due to unpredictable internet traffic or other factors, email transmission may be delayed. For enquirers, customers can check their email account on the online trading system, or call us at ( +852 3743 1088 ) to check for the order status. 

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Customers can place “Day Order” anytime during the trading day. Please note order will be cancelled after market close if not executed. 

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If you do not have sufficient funds in the account, we shall not be obligated to execute your buy order. However, if we approve the buy order, you are required to deposit sufficient funds into the account before the settlement date. Customers have also to be wary of overdue interest caused by overdue settlement. 

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After receiving your order, we will send you an email with a unique order number immediately. Once your order has been executed, terminated or rejected, an email notification will also be sent to you. 

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You can amend or cancel any order which has not been executed. Moreover, you can check your transaction history up to the previous 40 days. 

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No. Please contact customer hotline ( +852 3743 1088 ) for this arrangement. 

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Yes. You can sell the stock bought on the same day. 

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Yes. You can do so once you deposit the physical share into the account and the deposit is settled. 

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All securities transactions will be settled on the second trading day after the trade day( T+2 Settlement), and will directly debit/credit to your settlement account. For any securities purchase, please do reserve sufficient fund in your settlement account (including securities expense and administration fee) before 9:30a.m. on T+2 day. For any securities sale, the amount of fund received after deducting relevant costs will be shown in your settlement account on T+2 day.  

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After executing your trade order, we will send you a daily statement to confirm your trade record. Apart from that, you will receive a monthly statement for record. 

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Yes, you can transfer the securities electronically to your account with us. You should complete a “Investor/Securities Settlement Instruction” and return it to us. 

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You are recommended to use a secure-cable browser with 128-bit Security Socket Layer(SSL) encryption technology. 

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There are many factors affecting the internet connection. For example, your computer hardware configuration, phone line quality and internet traffic, etc. In order to achieve a better internet connection, we suggest customers use broad band internet, and your PC hardware configuration should be at least Pentium III, 256MP RAM and 30G storage capacity. 

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We provide several security measures including

Secure Socket Layer (SSL) with 128-bit strong encryption 

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For English based operation system, the browser may not display Chinese characters properly. You can install some programs specially designed to view Chinese characters. (e.g. Dr.Eye). 

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You should check the URL for spelling errors and try again. If the situation persists, the web server that you are trying to connect could be down. Try again later or contact your internet service provider for assistance.